At Shell & Soul, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://shellandsoul.in.
Who We Are
Shell & Soul
Website: https://shellandsoul.in
Contact Email: info@shellandsoul.in
Shell & Soul is an e-commerce brand offering eco-friendly, handcrafted products.
Information We Collect
When you visit or interact with our website, we may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details and purchase history
Technical Information
- IP address
- Browser type and device information
- Pages visited and time spent on the site
This information helps us operate our store, process orders, and improve customer experience.
How We Use Your Information
We use the collected information to:
- Process and fulfill orders
- Communicate order confirmations, updates, and support messages
- Respond to customer inquiries via email or WhatsApp
- Improve website functionality and user experience
- Comply with legal and regulatory requirements
Payments
Payments on our website are processed using:
- Razorpay (for online payments such as UPI, cards, net banking)
- Cash on Delivery (COD)
We do not store your debit card, credit card, UPI, or banking details on our servers. All online payment transactions are handled securely by the respective payment gateway providers.
WhatsApp & Customer Communication
If you contact us via WhatsApp, email, or contact forms, we may retain your contact details and conversation history solely for:
- Customer support
- Order-related communication
- Service improvement
We do not share WhatsApp conversations with third parties for marketing purposes.
Cookies
Our website uses cookies to:
- Improve browsing experience
- Remember user preferences
- Enable essential website functionality
You can choose to disable cookies through your browser settings. However, some parts of the site may not function properly if cookies are disabled.
Embedded Content from Other Websites
Our website may include embedded content (such as videos or images). Embedded content behaves the same way as if you visited the external website directly and may collect data about you according to their policies.
Who We Share Your Data With
We may share your information only with:
- Payment gateways (e.g., Razorpay)
- Shipping and logistics partners
- Service providers required to operate our website
We do not sell or rent your personal data to third parties.
How Long We Retain Your Data
We retain personal and order information for:
- Order fulfillment
- Customer support
- Legal, accounting, and tax compliance
Registered users may request deletion of their personal data, except where retention is required by law.
Your Rights Over Your Data
You have the right to:
- Request access to your personal data
- Request correction or deletion of your personal data
- Withdraw consent for marketing communication
To exercise these rights, please contact us at info@shellandsoul.in.
Data Security
We take reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at: